Services / AI UX Audit

For product teams

Can people understand, check and correct your AI?

An AI UX Audit looks at one user journey in your product where people struggle to understand, verify, correct or override what the AI produces, and shows you what to fix first.

Discuss an AI feature

BUILT FOR

  • Heads of product
  • Design leaders
  • Founders with a prototype or a live AI feature

What I review

Six questions for every AI journey

Each one comes from the TURNS Method: the AI has to earn trust from the people using it, and a person stays in charge.

Task fitIs AI the right help for this step, or is it in the way?
Source visibilityCan people see where an answer came from?
ExplanationsDoes the product say what the AI did and how sure it is?
Error recoveryWhen the AI is wrong, how fast can people notice and fix it?
EscalationIs there a clear route to a person when the AI can't help?
Human controlCan people override, undo or switch the AI off?

Three packages

Pick the depth you need

PACKAGE 01

Rapid Review

A screen-by-screen review of one journey. Quick, focused findings for a team that needs a fresh expert eye.

  • One user journey
  • Screen review against the six questions
  • Prioritized findings

REQUEST A PROPOSAL

PACKAGE 02

Heuristic Audit

A structured review of one journey against all six questions, with severity ratings and recommended fixes.

  • One user journey
  • Structured review and severity ratings
  • Recommended fixes, in priority order

REQUEST A PROPOSAL

PACKAGE 03

Research-Backed Audit and Redesign

Research with real users over about four to six weeks, an audit grounded in what they did, and an optional redesign.

  • Moderated sessions with users
  • Audit, then optional redesign and prototype revision
  • Optional release validation; recruiting scoped separately

REQUEST A PROPOSAL

Proposals arrive within two business days and spell out scope, timing and price.

An honest label

Expert judgment until tested with users

A review by an experienced UX leader finds real problems quickly, but it is still one person's judgment. The Rapid Review and Heuristic Audit label their findings that way. Only the Research-Backed Audit tests them with the people who use your product.

PHOTO SLOT · 4:3 · 1600 PX WIDE
Recommended: You reviewing an AI feature with a product teamYou and two or three product or design people around a laptop or large screen showing an AI answer with its sources. Keep any client product off screen or blurred; a demo product of your own works well.

Have an AI feature people don't trust yet?

Discuss an AI feature